SaaS (Software as a Service)
On-demand, hosted, software-as-a-service, platform-as-a-service,
in the cloud, business process outsourcing,
outsourced, virtual – these are all terms often used to describe
business solutions that don’t require investing up-front capital
to purchase software, hardware, maintenance contracts and
costly systems integration services.
It is becoming increasingly rare for technology to remain viable
for extended periods of time. The commitment it takes to
upgrade and integrate newer versions of technology is simply
not worth the time, effort and expense of doing it yourself. Enterprise companies are turning to
technology outsourcing as the most convenient and cost-effective way to meet their contact center
needs.