The powerful and fully integrated WS iNet platform demonstrates the true value of software-as-a-service: flexible, secure, redundant, reliable, scalable, cost-effective, and always available. It is the new choice for the enterprise, designed to be deployed easily and customizable with powerful options. And the pay-per-use model assures you only pay for the services you need. When it comes to the optimal solution at the lowest cost, WS iNet is the leading choice.

Designed to Integrate

A well-designed hosted contact center must be able to operate as a stand-alone system and also augment existing architectures. WS iNet includes prebuilt integrations to all major providers of contact center switches, ACDs, workforce management systems, infrastructure technology, and CRM solutions. We’ve already done the work, saving you time and money during the setup phase.

IP-Enabled

As the contact center evolves, most companies are moving away from TDM-based technology in favor of IP-enabled solutions. Because WS iNet is IP-enabled, we’re able to simplify the management of multiple ACDs; supply applications from a central location; cost-effectively provide technology to home-agents; and route transactions to the most appropriate agents, among other things. IP technology reduces costs while allowing you to handle more types of transactions quickly and easily. At the same time, WS iNet is fully capable of utilizing traditional telephone technology.

Redundancy & Security

In any business, it’s crucial to have a backup plan. WS iNet makes no exception, as the platform is redundant and secure from system outages. Keeping our clients’ data secure and maintaining industry-leading SLAs are our highest priorities, and we even provide a higher level of security than traditional, premise-based solutions.