Businesses must provide a flexible and efficient work environment for their contact center employees, even when those agents are working from their homes. At the same time, it is essential to know customer data is secure when operating in a virtual environment. WS iNet’s secure virtual desktop addresses both of these concerns.

Remote agents are connected to your facilities via a nextgeneration virtual desktop. The application runs locally on standard client hardware – not on servers in a data center – making it possible for agents to work from anywhere, with complete confidence customer data is safe.

Is agent authentication and security a concern? Does your contact center utilize remote agents? Are your customers are accessing sensitive data? SpeakID™ from WS iNet takes security to a new level. Using voice biometrics technology, SpeakID authenticates your agents’ and customers’ identities by their unique voiceprints.

During enrollment, WS iNet stores the speaker’s voiceprint using advanced algorithms based on multiple, unique variables. No extra software or hardware is needed by your agents or customers, and they are not asked for personal information. With SpeakID, you can cut security costs and feel safe that your agents’ and your customers’ identity is verified.