Companies who need a flexible, experienced hosted provider for their contact centers turn to WS iNet and Genesys. By combining a tenured management team and extensive experience in the contact center industry, WS iNet became the first company to deploy a Genesys hosted call center in support of home agents.

Secure Remote Agent Desktop Call Recording Real-Time Reporting Virtual Agent Training Genesys Agent Desktop (GAD) CTI & Screen Pop Full SIP and VOIP Support

IVR & Speech Recognition InfoMart Data Storage Genesys Customer Interaction Portal (GCIP) Genesys Workforce Management Outbound Preview and Predictive Dialing Advanced Integration Connectors Multimedia (Email, Chat, Social Media, Web)

WS iNet is helping industry leading companies cut capital expenses while integrating state-of-the-art technology with their existing call center infrastructures. Find out how we can help bring the most powerful technology available to your call center by contacting our sales department today.