Since we have been using our platform for more than thirteen years, we have perfected the
design of WS iNet. Now you can reap the benefits of our hard work. Many suppliers can offer the
technology, but it takes experience to understand your internal operations and the needs of your
agents and customers. We’ve built WS iNet with these needs in mind, and our best practices
include two key areas that are often underemphasized: platform integration and customized
interactions.
Platform Integration
If you are considering a hosted solution, you
probably have at least one contact center
already in place. WS iNet is designed to
easily integrate with and leverage your
existing technology. Few, if any, other
contact center suppliers can deliver on this
promise.
Customized Interactions (REC/ID)
We also understand that by creating a unique and customized experience for each customer, you
can have a major impact on loyalty and engagement. This is much easier to do when a customer is
walking through the front door of your business; however, it is often disregarded in the contact
center industry. That’s why WS iNet created REC/ID, a best practice that delivers both a
customized and branded experience for the customer.
“Working Solutions treats our business with the highest of need.
It is always reassuring to know that their leadership team stands
willing to go the extra mile for us.”
- Senior VP for Worldwide Insurance Company
When your customer calls, his or her information is
Retrieved; important data is Extracted; the prompts
are Customized; IVR receives the customer’s Input;
and then all of the information is Delivered to the
agent. Our goal is to minimize annoyances,
maximize efficiency, and create an optimized
experience for each customer.